Refund Policy

Welcome to the JORNETHRA Refund Policy page. At JORNETHRA, we are committed to ensuring your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to assist you with a streamlined refund process.

Eligibility for a Refund

• Products must be returned within 30 calendar days from the date of purchase.
• Items must be in their original packaging, unused, and in the same condition as received.
• A valid receipt or proof of purchase must be presented.

Non-Refundable Items

Certain items are exempt from being refunded, including:

• Gift cards
• Downloadable software products
• Customized or personalized items

Process for Refunds

To initiate a refund, please follow these steps:

1. Contact our customer service team at [email protected] to request a refund.
2. Complete the necessary documentation provided by our team.
3. Ship the item back to our office address:
   JORNETHRA Returns Department,
   123 Business Lane, Suite 200,
   New York, NY 10001

Once we receive your item, we will inspect it and notify you of the status of your refund via email. If your refund is approved, the credit will be applied to your original method of payment within 7-10 business days.

Contact Us

For any questions or further assistance, please feel free to contact our customer support at +1 (800) 555-1234 or via email at [email protected].

Thank you for choosing JORNETHRA. Your satisfaction remains our top priority.